The Story Arc 

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Once upon a time... in light of the 2020 coronavirus pandemic, Timothy, a frequent public transportation rider, was forced to stay home. Timothy never felt that public transportation was particularly clean, safe, or efficient, but it was the only option he could afford.

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​Every day... Timothy worried about how the coronavirus outbreak would impact public transportation. He was nervous about starting to use public transportation again.

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One day... his state stay-at-home order was lifted and Timothy had to decide whether or not riding transportation was a safe option.

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But then… Timothy found the COVID-19 design space website, which included recommendations and suggestions from real riders to help public transportation improve safety, sanitation, and social distancing measures.

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Because of that… Timothy was reassured that public transportation companies were working to make trains and stations cleaner.

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Because of that… Timothy was able to also recommend some of these ideas to his local public transportation.

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Because of that… His local public transportation used some of the suggestions from the website, such as having staff clean common touchpoints during the daytime.

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Until finally… Timothy felt much more comfortable riding public transportation after COVID-19, encouraging others to ride as well.

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Since the start of the COVID-19 outbreak, we have seen a significant decrease in ridership on public transportation due to the heightened fear of infection and lack of security in addressing this problem. This website offers a list of recommendations to improve sanitation, safety, and social distancing on public transportations which companies can implement to increase ridership once restrictions lift from COVID-19.